Shipping policy

⚔️ Shipping Policy – Swords Empires

Last Updated: [Insert Date]

At Swords Empires, we take great care to ensure your order is processed, packaged, and delivered safely and efficiently. This Shipping Policy explains how we handle order processing, shipping times, fees, and delivery.

🛠️ 1. Order Processing

  • All standard orders are processed within 2–5 business days (excluding weekends and holidays).

  • Custom or handcrafted items may require additional production time, typically 2–4 weeks, depending on the complexity of the design.

  • Once your order ships, you will receive a confirmation email with tracking information.

If we experience any delay or issue with your order, we will contact you promptly.

🚚 2. Shipping Options & Delivery Times

We offer domestic and international shipping through trusted carriers. Estimated delivery times are as follows:

Region Estimated Delivery Time
Domestic (within [your country]) 3–10 business days
International 10–25 business days
Custom Orders Varies by production and location

Note: Delivery times are estimates only and may vary due to customs inspections, carrier delays, or external factors beyond our control.

💰 3. Shipping Rates

  • Shipping costs are calculated at checkout based on weight, destination, and carrier rates.

  • Occasionally, we offer free or discounted shipping promotions, which will be clearly displayed on our website.

  • Customers are responsible for any customs duties, taxes, or import fees applied by their country’s regulations.

🏰 4. Packaging and Handling

All swords and products are carefully packaged with protective materials to ensure safe transit.
We inspect every item before dispatch and ensure compliance with carrier safety standards.

For high-value or fragile items, we may require a signature upon delivery for security.

🌍 5. International Shipping

We proudly ship worldwide, subject to local import laws and restrictions.
Please note:

  • Certain countries may have restrictions on sword imports (even replicas).

  • It is the buyer’s responsibility to ensure that importing our products is legal in their country or region.

  • Swords Empires is not responsible for items confiscated or delayed by customs authorities.

If unsure, please check your local regulations before ordering.

⚔️ 6. Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email.
Tracking updates may take 24–48 hours to appear after dispatch.

If you have not received tracking information after 5 business days, please contact us at [your support email].

💎 7. Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected timeframe:

  1. Contact us immediately at swordseempires03@gmail.com.

  2. Include your order number, tracking information, and photos (if applicable).

  3. We will assist in filing a claim or arranging a replacement, depending on the situation.

Note: Swords Empires is not responsible for lost or stolen packages after confirmed delivery by the carrier.

📬 8. Contact Us

For shipping questions, order updates, or special requests, reach out to us at:
📧 swordsempires03@gmail.com
🌐 www.swordsempires.com
🏰 Swords Empires – Forged with Honor, Delivered with Care