Refund policy
⚔️ Return & Refund Policy – Swords Empires
At Swords Empires, we take pride in the quality and craftsmanship of our products. Each item is carefully inspected before shipping to ensure it meets our high standards. However, if you are not fully satisfied with your purchase, we’re here to help.
🛡️ Returns
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You may request a return within 14 days of receiving your order.
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To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
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Custom-made or personalized items are non-returnable, unless they arrive damaged or defective.
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Proof of purchase (such as an order number or receipt) is required to process any return.
⚒️ Damaged or Defective Items
If your order arrives damaged or defective:
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Please contact us at [your support email] within 7 days of delivery.
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Include photos and a brief description of the issue.
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Once verified, we will offer a replacement or a full refund, depending on your preference and product availability.
💰 Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item or defective product).
🚚 Return Shipping
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Customers are responsible for the cost of return shipping.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
⚔️ Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item, contact us at swordsempires03@gmail.com before shipping it back.
🏰 Contact Us
If you have any questions about our return and refund policy, please contact us at:
📧 swordsempire03@gmail.com
🌐 www.swordsempires.com